At Smart Design Store, we believe that creating a calm, efficient, and organized home shouldn’t be a hassle—and that includes receiving your carefully curated products. Just as our shelf liners bring order to your pantry and our drawer organizers tame the chaos, our delivery process is designed to be straightforward, reliable, and tailored to your needs. We’re here to ensure your journey to a smarter home is seamless from click to unboxing.
Our Promise: We handle the logistics with the same thoughtful curation we apply to our products. Your order is processed with care and dispatched efficiently, so you can focus on transforming your space.
Your Order Journey: From Cart to Home
- Order Processing (1-2 Business Days)
Once you complete your secure checkout, our team springs into action. We carefully pick, pack, and prepare your items for their journey. This quick turnaround reflects our commitment to efficiency—saving you time is at the core of our mission.
- Shipping & Transit
After processing, your package is handed to our trusted global carriers. We offer two clear options to suit different needs and timelines:
🚚 Standard Shipping
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch.
Cost: A flat rate of $12.95.
Ideal for: When you want a balance of speed and reliability. Perfect for getting those closet organizers or kitchen brushes to you promptly.
📦 Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch.
Cost: FREE on all orders over $50.
Ideal for: Planning ahead for larger projects, like outfitting your entire laundry room or refreshing multiple drawers. A fantastic value for thoughtful, budget-conscious homeowners.
Orders under $50 can still select this option for a calculated fee at checkout.
Important Details for Our Global Community
We are proud to serve practical homeowners, busy families, and detail-oriented individuals worldwide. A few key points to note:
- Serving Area: We ship globally! (Excluding a few remote regions and select areas in Asia. Our checkout system will automatically confirm availability for your location).
- Customs & Duties: For international orders, any applicable customs fees, import duties, or taxes are the responsibility of the recipient. These are not included in our shipping charges or product prices.
- Order Tracking: As soon as your order ships, you will receive a confirmation email with your tracking number and a link to follow your package’s journey right to your door.
Our Commitment Doesn’t End at Delivery
We stand behind every expandable rack, every specialty brush, and every laundry bag. If any product doesn’t help you create the organized, efficient home you envisioned, our hassle-free return policy is here for you.
- Return Window: You have 15 days from the date you receive your item to initiate a return.
- Condition: Items must be unused, in their original packaging, and in resalable condition.
- Process: Please contact our friendly support team at [email protected] to start the return process and receive instructions.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
Ready to Streamline Your Space?
Choose the shipping option that fits your timeline, and let us deliver the smart solutions your home deserves. Explore our collections and start building your more organized, calm, and efficient life today.
Start Shopping Smart