At Smart Design Store, we believe a well-organized home starts with a thoughtful shopping experience. Just as our products are designed to bring clarity and order to your spaces, our shipping and returns policies are crafted to be straightforward and hassle-free. We’re committed to ensuring your journey with us is as smooth and satisfying as the solutions we provide.
Shipping Information
We ship globally to bring our smart home solutions to you. Please note that we are currently unable to ship to some parts of Asia and a few remote regions.
Order Processing & Delivery Timelines
We value efficiency, mirroring the design of our products in our operations.
- Order Processing: 1-2 business days after your order is confirmed.
- Shipping Options & Delivery Times:
- Standard Shipping: Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. A flat shipping fee of $12.95 applies.
- Free Shipping: Available on orders over $50. Shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.
You will receive a tracking notification via email once your order is on its way.
Our Thoughtful Returns & Exchanges Policy
Your complete satisfaction is our priority. If a product isn’t the perfect fit for your home, our clear policy is here to guide you.
Policy at a Glance
- Return Window: 15 days from the delivery date.
- Item Condition: Must be unused, unwashed, and in the original packaging with all tags and parts included.
- Refund Method: Issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
- Return Shipping: The customer is responsible for return shipping costs, unless the return is due to our error or a defective product.
- Non-Refundable: Original shipping fees are non-refundable for returns not due to our error.
Step-by-Step Return & Exchange Process
Within 15 days of delivery, please contact our support team at [email protected]. Include your order number and details about the item you wish to return or exchange. Using the template at the bottom of this page will help us assist you faster.
We will email you a Return Merchandise Authorization (RMA) number and detailed instructions, including the return address.
Securely pack the item(s) in their original packaging. Please include the RMA number inside the package. Ship it to the address we provide. We strongly recommend using a trackable shipping service for your protection.
Once received, our team will inspect the return (typically within 3-5 business days).
- For Returns: Your refund will be processed upon approval.
- For Exchanges: The replacement item will be shipped once the return is approved.
Refund Timeline and Method
We process refunds with the same efficiency we value in our products.
- Processing Time: After we receive and approve your return, please allow 5-10 business days for the refund to be processed on our end.
- Refund Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
- Notification: You will receive an email confirmation once the refund has been issued. The time it takes for the funds to appear in your account depends on your bank or payment provider’s policies.
Items That Cannot Be Returned or Exchanged
To ensure hygiene and safety for all our customers, the following product categories are final sale and cannot be returned or exchanged once opened or used:
- Brushes & Dusters: All cleaning brushes and dusters (for hygiene reasons).
- Specialty Products: Any item categorized as a “Specialty Product” on our site.
- Personal Care & Hygiene Adjacent Items: Any product where hygiene is paramount once packaging is opened.
Exception: If any of these items arrive defective or damaged, please contact us immediately with photos of the product and packaging.
Need Help or Have Questions?
Our commitment to thoughtful service doesn’t end at checkout. Our friendly support team is here to bring clarity to the process.
Smart Design Store Customer Support
Email: [email protected]
We aim to respond to all inquiries within 24-48 hours on business days.
Return/Exchange Request Email Template
To expedite your request, please email us using the template below:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Smart Design Store Team,
I would like to request a [return / exchange] for an item from my recent order.
Order Number: [Please insert your order number] Product Name: [e.g., Expandable Drawer Organizer, Kitchen Shelf Liner] Reason for Return/Exchange: [e.g., wrong size, changed mind, defective item]
I have reviewed the return policy and confirm the item is unused and in its original packaging.
Please provide the next steps and the return address.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]